Refund policy
Legal
Return & Refund Policy
Important Notice
BLUE maintains a Strict Exchange-Only Policy. We do not offer refunds. All sales are final, with exchanges permitted only under the conditions outlined below.
01
Exchange for Damaged or Incorrect Item
At Blue, we're committed to delivering exceptional quality and style. If you receive an incorrect or damaged article, we're here to make it right.
| Condition | Action Required | Our Commitment |
|---|---|---|
| Defective or Incorrect Item | Notify BLUE within 3 days of delivery. Include your order number and clear photos of the defect or incorrect item. | We arrange and cover the cost of free pickup. Once verified, we dispatch the correct article free of charge. |
| Delivery Time | — | Please allow 3–5 days for the replaced article. |
02
Exchange for Sizing Issues
If you require a different size for the same article, the exchange process is dependent on availability and costs borne by the customer.
| Step | Customer Action | BLUE Action |
|---|---|---|
| 1. Availability | Notify BLUE within 3 days of delivery to check size availability. | We confirm availability of the required size. |
| 2. Return Shipping | Send the original article back to our facility at your own expense. | — |
| 3. Verification | — | We verify item is unused, unwashed, and has all original tags intact. If verified, we dispatch the correct size. |
| 4. Re-Delivery | Pay a re-delivery charge of Rs 500. | Replacement dispatched once Rs 500 payment is confirmed. |
| Delivery Time | Please allow 3–5 days after verification and payment of the re-delivery charge. | |
03
General Conditions for All Exchanges
Condition of Item: All returned items must be in perfect, resalable condition — unused, unwashed, free of odors, stains, and pet hair, with all original tags attached. Items returned in any other condition will be shipped back at the customer's expense.
Change of Mind: Strictly no exchanges are accepted for change of mind.
Exchange Window: All exchange requests must be raised within 3 days of delivery. Requests made after this period will not be entertained.
Your Satisfaction Matters.
Thank you for choosing Blue. Questions? thebluewear@gmail.com | 03704651221